Frequently Asked Questions

In addition to the final purchase price paid to the seller, buyers pay a 5% buyer’s fee to Cars & Bids. The buyer’s fee has a minimum of $250, and a maximum of $7,500.

In order to register, first sign up by clicking the ""Sign Up"" ” icon in the upper right corner of the screen – (or click “Sign In"" then click “Sign up here” in the box that subsequently pops up). Once you create a username and password, you’ll be prompted to verify your email address. After you’ve done that, you can return to Cars & Bids and you’ll be prompted to register to bid.

If you don’t want to register just yet, no problem – you can do it later. Once you find a car you want to bid on, click “Place Bid” on the car’s listing page, and you’ll be prompted to register before you can bid. You will have to enter your credit information, as that is required for placing a bid.

In order to place a bid, you first have to register, which we’ve explained above. Once you’ve registered and you’ve found a car you’re interested in buying, bidding is easy – just click the “Place Bid” icon on a vehicle’s listing page. Then, you’re prompted to enter your bid amount.

Your bid must be higher than the previous bid, of course – and depending on the current bidding level, there may be a minimum increase over the previous bid. Once you’ve submitted your bid, we place a hold on your credit card for 5% of your bid amount until the duration of the auction, in case you end up as the winning bidder.

Bid increments increase as follows:

• Minimum bid of $100 to start the auction
• $100 increments up to $14,999
• $250 increments from $15,000 to $49,999
• $500 increments from $50,000 to $199,999
• $1,000 increments at or above $200,000

All bids on Cars & Bids are in United States Dollars (USD), including on vehicles located in Canada.

Yes, however you will need to pay in full for the vehicle promptly following the close of the auction, just like all other buyers. Additionally, any logistics, import fees, transportation, legal dues, and/or other items needed to export/import the vehicle are entirely the buyer’s responsibility. Please ensure you’re aware of all these rules and you have everything fully in place prior to bidding. The close of the auction is not the time to begin researching transportation logistics and import regulations.

Yes, of course. All of our bids are in US Dollars (USD) and when you register to bid, you have the ability to bid on auctions in any location.

That said, keep in mind that any logistics, import fees, transportation, legal dues, and/or other items needed to export/import the vehicle are entirely the buyer’s responsibility. Please ensure you’re aware of all these rules and you have everything fully in place prior to bidding. The close of the auction is not the time to begin researching transportation logistics and import regulations.

You can contact the seller privately through the auction description page for the seller’s vehicle. Just click the “Contact the seller” link next to the seller’s name, and you’ll be able to send the seller a private message that won’t appear on the auction itself.

No. If you are outbid, you will need to manually input your next bid. Note that the price of the vehicle will immediately progress to your bid amount. For example, if the current high-bid is $30,000 and you input a $35,000 bid, the current high bid will immediately go to $35,000.

We place a hold on your credit card when you bid in order to account for the possibility that you may have to pay the buyer’s fee, should you end up as the winning bidder. The hold is for 5% of your initial bid amount, with a minimum of $250 and a maximum of $7,500. If you aren’t the winning bidder, the hold is released from your credit card at the conclusion of the auction.

If a listing doesn’t have a reserve, you’ll see a “No Reserve” tag along with a “No Reserve” text near the bidding box. If you don’t see this text and see just ""Reserve"" near the bidding box, that auction has a reserve price.

Reserve prices are not published, and we ask that buyers refrain from asking sellers about reserve pricing during the auction. The only time you’ll know if the reserve is met is if the car sells at auction close.

While we’ve tried to make buying a car online as safe and easy as possible, it’s ultimately your responsibility to perform your own due diligence and make sure that the car you’re considering is right for you – prior to placing a bid. We review each listing as carefully as possible, but the information provided comes from the seller. Bidders are responsible for verifying all information, including condition and known flaws, and for confirming they can register and use the vehicle in their location. Bids are binding and cannot be retracted.

We recommend, at a minimum, that you:

• Review the listing thoroughly, including known flaws, the vehicle history report, the vehicle inspection report (if applicable), recent maintenance, comments, questions, photos, etc.
• Ask the seller – via comments or the “Contact” feature – any questions that you may have about the vehicle.
• Arrange to inspect the vehicle in person, or work with the seller to schedule a detailed pre-purchase inspection (“PPI”) at a reputable shop in their area or via a mobile inspector such as Lemon Squad (at your cost). Live auctions will include a green “Contact” button next to the seller’s username. You can utilize this feature to get in touch with them and set up an inspection.

Bids are binding, so only bid if you fully intend to purchase the car and you have performed the requisite due diligence/planning. Buyer’s fees are not refundable after winning an auction. It’s important to consider this before participating in the bidding process.

We cancel holds for non-winning bidders immediately upon the conclusion of the auction. Depending on your bank, it may take a few days - or up to 7 business days, in rare cases - for the hold to appear removed; please contact your card issuer directly with any questions about the timeline and process.

If you’re the high bidder on a car where the reserve isn’t met, we’ll work with you and the seller to find a sale price suitable for both parties. If we can reach an agreement, we’ll put the deal together. We ask that you remain as engaged as possible to increase the likelihood of a deal.

Only the high bidder is eligible to make a post-auction deal. Bid as high as you are comfortable during the auction, as this is the best way to ensure you end up with the car you want!

Buyers and sellers can choose to use Cars & Bids SafePay or complete their transaction manually. At the conclusion of the auction, both the buyer and seller are given each other’s contact information to complete the transaction. Read more about Finalizing the Transaction.

We’ve teamed up with LightStream to offer seamless and quick financing options. With low rates, funding available as soon as the same day**, funds deposited directly to your account, and excellent customer service, a LightStream loan makes buying a car through Cars & Bids even easier.

Check out the loan options - and apply - directly from each auction. Have questions? Click here to learn more. We may be compensated through links on this site.

It’s crucial to secure loan approval in advance for a smooth experience. If you’re considering alternative financing options, remember that approval should be obtained prior to bidding. The information in the listing is usually enough for pre-approval, but if your lender requires more details, use the "Contact" button to reach out to the seller directly. This ensures a streamlined process and avoids complications during/after the auction.

Transportation costs are always the buyer’s responsibility, so we recommend gathering personal travel and/or shipping cost estimates before bidding. There are many options for how to collect your new vehicle, such as booking a one-way flight and driving home, or going with a trailer to pick up the car. However, we always suggest shipping as an easy and often more affordable option.

You can get instant shipping quotes directly in the auction for most vehicles, and winning bidders can often book shipping directly through Cars & Bids Shipping.

If you are unable to instantly quote or book shipping through Cars & Bids Shipping, contact our shipping team directly at [email protected] or (978) 955-2355 for a quick and easy quote.

Please be sure to verify that a general timeline would work for the seller before bidding. Some sellers may be happy to store the car briefly to allow you time to pick it up, and may also be willing to bring the car to a nearby location for it to be loaded onto a shipping truck. Note that title transfers, paying off loans, etc. may take a little bit of time. When in doubt, contact the seller and make sure the timing works for them!

The safest and easiest way to complete your purchase, including sending payment, is through Cars & Bids SafePay.

If you choose to pay the seller directly, we recommend wire transfers, cashier’s checks, or USDC for payment, but there are many possible options. We do recommend discussing the potential timeline with the seller as early as possible to ensure that you’re both comfortable with the timing and steps.

Note that some states can take several weeks to reissue a title once the loan has been satisfied. Additionally, some states require titles to be notarized by the seller before it can be transferred to you, so pay attention to those rules – and reference state DMV websites – before sending important documents.

Read more about Finalizing the Transaction.

We understand that circumstances may change, but it’s essential for bidders to conduct thorough research, due diligence, and to only bid if they are 100% prepared to move forward. All auctions are conducted on an "as-is" and "where-is" basis, meaning the responsibility lies with the bidder to inspect the car in person, consider pre-purchase inspections (PPIs), and communicate with the seller to address any concerns prior to placing a bid.

Once a bid is placed, it represents a binding commitment to purchase the vehicle. Therefore, failing to complete a purchase could lead to serious consequences, including forfeiture of the buyer’s fee and permanent removal from the Cars & Bids community.

As the account holder, you are ultimately responsible for all activities associated with your account, including bids made on vehicles. Each bid constitutes a binding commitment to purchase the vehicle, and failure to follow through on the purchase would lead to forfeiture of the buyer’s fee and permanent removal from the Cars & Bids community.

Listing a car on Cars & Bids is completely free — and sellers receive 100% of the final sale price!

We do offer some paid services to make the process as easy and successful as possible, including professional photography (link). Your Auction Manager is here to help, so don't hesitate to ask if you have any questions!

We’re focused on cool cars, trucks, and SUVs for the modern enthusiast. If you’re looking to sell a cool car, we might be interested in listing it. Our definition of “cool” ranges from traditional sports cars (Mazda MX-5 Miata, Porsche 911) to oddball vehicles (Subaru BRAT, Infiniti M30, Volvo 850R) to more obvious high-performance sports cars (Porsche Cayman R, Ferrari 360 Modena) to special trucks and SUVs (Jeep Grand Wagoneer, Land Rover Defender). We don’t list every car we’re offered, but we’re certainly interested in your submission to see if it’s a good fit for Cars & Bids.

Yes, you can! Cars & Bids SafePay makes loan payoff and title transfer easy and secure.

If you choose to complete the sale manually, before the start of your auction, review the process for transferring vehicle titles in your state – and contact your lender regarding the pay-off process (if your buyer can pay your lender directly, or if payment must go through you), the timeline for paying it off/receiving the title, and confirm your loan balance. Sellers are responsible for covering the difference if the winning bid is less than the loan balance.

Currently, Cars & Bids only offers vehicles for sale located in the US and Canada. We may look into adding international sellers in the future, so please check back often!

Currently, Cars & Bids does not offer vehicles for sale in Puerto Rico, but we may expand to vehicles here in the future.

To submit your car for sale, go to the “Sell a Car” link in the header. In order to sell your car, you’ll need to provide us with some important information – like the make, model, year, VIN, a few photos, and some other relevant details. If we’re interested in selling your car, we’ll get in touch with you. Then we’ll ask you for a more detailed set of questions so we can make sure our auction description is accurate.

We start with just the basics: we can let you know if we’ll accept your car if you just give us the make, model, year, VIN, some photos, and a few other details. If we accept your car based on this information, we’ll then need to gather more details – we’ll ask about your history with the car, features, and other items that help us craft our listing.

We recommend preparing your sale in a few easy steps:

• Submit your car – use the Sell a Car link in the header to start your submission.
• Clean your car – remove any personal items and consider a detail to make your car look showroom fresh.
• Take great photos – see our photo guide or book a professional photographer on our photography page.
• Prepare documentation – research the timeline and steps for title transfers in your State/Province and be ready to discuss these with potential bidders during the auction.

Cars & Bids SafePay is an easy and secure way to complete your payment and title transfer.

Cars & Bids SafePay handles payment and title transfer for you, 100% online.

If you choose to complete your sale manually, we recommend researching the timeline and steps for title transfers in advance of the auction to ensure that you know the appropriate selling process. Note that potential buyers are encouraged to reach out to discuss the post-sale arrangements, in case they are the top bidder. Please engage with them to develop a suitable plan, and be up-front about your expectations!

If there is a loan on a vehicle, please research the necessary steps to pay off the loan and transfer the title, and have a plan ready to do so upon the close of the auction – the more prepared you are, the more efficiently you can sell the car!

Note that some states can take several weeks to reissue a title once the loan has been satisfied. Additionally, some states require that you notarize the title before it can be transferred to the buyer, so pay close attention to those rules – and reference state DMV websites – before sending important documents.

Yes, we offer sellers the choice between a “reserve” and a “no reserve” auction. A “reserve” is a minimum price that a seller is willing to accept for a car, which is unknown to buyers during the auction. A “no reserve” auction has no minimum price, meaning the car will sell for the amount of the high bid.

Moving forward with a no-reserve auction can be an excellent strategy to generate excitement and attract more bids for your vehicle. While this may sound scary or daunting, it’s important to note that a significant portion of our 40,000+ auctions follows this approach -- and benefit from the increased interest and excitement that no reserve auctions generate.

If you choose a reserve auction, we will ask you to suggest a reserve price – but we may ask for a lower, market-aligned one before we’re willing to list the car for sale. If we can’t agree on a reserve price, no hard feelings – of course, you’re free to sell the car elsewhere.

If you decide later that you want to adjust your reserve, you can lower it at any point during the auction. Simply click the “Lower reserve” icon in your auction listing page, and enter your new reserve.

Once an auction begins with ""no reserve,"" it is not possible to add a reserve price to the listing.

The ""no reserve"" option means that the item will be sold to the highest bidder regardless of the final bid amount. If you wish to set a minimum price for your vehicle, it must be done during the initial submission by selecting the appropriate reserve option and discussing it with your Auction Manager and our expert Valuation team. Keep in mind that our data show that no reserve auctions get the most interest and bids – so no reserve is almost always the best choice!

We can’t emphasize enough how important photos are for a successful auction! We recommend booking photos directly through Cars & Bids once your submission is accepted; this will ensure that you have a seamless experience and receive all of the photos necessary for your auction. You can also check out our photography guide to get tips and tricks and download our detailed photo guide. If you have any questions, don't hesitate to ask your Auction Manager!

Yes! We’ve found that taking a video detailing the exterior condition, interior, engine bay, and also showing the engine start and run, really raises interest and increases buyer confidence. This can be broken up into several videos, or all in one.

We suggest filming in landscape mode, with the phone held horizontally, not vertically. Want an example? See here!

We've also crafted a photography package that includes all of the videos that you need! Make sure to check that out as you submit your car!

After you provide us with all of the pertinent information about your car, we’ll write the actual auction description. We won’t go live without your approval, and we do our best to make our auction descriptions simple, objective, and direct, focusing on only the most important details to help bidders make their decisions.

You’ll have access to chat with us as soon as you submit your car. From the Seller Dashboard page, click on the listing and then on the chat bubble to contact us directly.

We strive to respond to chat messages as quickly as possible, and always within one business day.

Although we don’t offer the ability to precisely schedule your auction, we allow our sellers to provide preferences. If you’d prefer a certain start date, or if you’d prefer if your auction wasn’t live during a certain week (for example, due to a vacation or business trip), let us know and we’ll do our best to accommodate you.

As a note, we expect that the transaction wrap up within a week following the end of the auction, so please make sure to let us know if you have upcoming conflicts.

All auctions last for seven days. However, the exact duration can fluctuate. That’s because within the last minute of an auction, each new bid resets the auction clock to one minute remaining. This simulates a traditional auction, where bidding continues until bidders stop – rather than some online auctions, which end at a set time and favor last-second bids.

You can’t edit your auction yourself – but throughout the duration of your auction, you’ll be in touch with Cars & Bids. If you need to edit your auction, just reach out and let us know what you need to have changed. You can also leave comments, which include additional photos – and you can answer questions to help improve the clarity of your listing.

We strongly recommend being an active participant in the comments section, and we ask that you respond to any questions submitted there or directly from users through the Contact Seller option. Sellers who participate actively are the most successful. As always, staying positive and constructive with your answers will only increase confidence from potential bidders.

Keep in mind that the buyer is a car enthusiast just like you, and they likely wouldn’t be asking unless they’re seriously interested in your car!

If you decide that you want to adjust your reserve, you can lower it at any point during the auction. Simply click the “Lower reserve” icon on your auction listing page, and enter your new reserve. Of course, we only allow sellers to use this tool to lower their reserve price, so the new reserve you enter must be lower than your current reserve price.

We recommend never revealing your reserve, especially in the public comment section. We’ve found that disclosing a reserve price almost always slows down bidding, especially as the auction nears or reaches that value.

Anyone who has registered to bid on Cars & Bids. They must have a verified email address and valid credit card on file. All bidders are expected to pay in full within one week of the auction close date.

Your buyer may be from outside of the United States or Canada. International buyers are expected to pay in full for the vehicle promptly following the auction, just like all other bidders. Additionally, any logistics, import fees, transportation, legal dues, and/or other items needed to export/import the vehicle are entirely the buyer’s responsibility.

No – vehicles listed on Cars & Bids are for sale exclusively through the auction. If either a buyer or seller attempts to make a deal in an attempt to subvert the auction, we will permanently ban them from the site and penalties may apply. Instead, if someone asks you to circumvent the process, please refer them back to the auction and ask them to simply bid the maximum they're willing to pay – it’s the best way to ensure you’ll end up with the highest result.

If the reserve is not met on your auction, we’ll work with you and the highest bidder to find a sale price suitable for both parties. If we can reach an agreement, we’ll put the deal together. We ask that you remain as engaged as possible to increase the likelihood of a deal.

Only the high bidder is eligible to make a post-auction deal. Bidders are encouraged to bid as high as they are comfortable during the auction, as this is the best way to ensure they end up with the car they want!

Buyers and sellers can choose to use Cars & Bids SafePay or complete their transaction manually. At the conclusion of the auction, both the buyer and seller are given each other’s contact information to complete the transaction. Read more about Finalizing the Transaction.

If the highest bid for your car falls below the reserve price you set, Cars & Bids may, at its sole discretion, pay you the difference between the highest bid and the reserve price. Once the vehicle transaction is finalized, Cars & Bids will proceed to pay you the difference between the highest bid and the reserve price as agreed.

The safest and easiest way to complete your sale, including taking payment, is through Cars & Bids SafePay.

If you choose to take payment directly, Cars & Bids recommends wire transfers and cashier’s checks as the safest form of payment, although each transaction is unique and other strategies may be preferable to you. If the buyer is local, for example, meeting at their local bank branch to draft a cashier’s check, withdraw the funds directly, or complete an electronic money transfer are also common practices. In each of these cases, please perform your due diligence, potentially including verifying a cashier’s check with your bank, or waiting until funds are received before signing over the title.

If the buyer is a dealer, they may require the title before they can issue payment.

We always recommend drafting up a Bill of Sale that describes the Make/Model/VIN of the vehicle being sold, the purchase price, and the terms of the transaction (i.e. date(s), if any additional items come with the car, etc.). Both the buyer and seller should sign and date the Bill of Sale and each should keep a copy for their records.

Completing your sale through Cars & Bids SafePay is an easy and cost-effective way to ensure that you have the appropriate documentation, including a Bill of Sale.

Your state’s DMV website may have vehicle Bill of Sale templates. Additionally, we recommend a simple and free service such as https://eforms.com/bill-of-sale/.

It’s very uncommon that a winning bidder fails to follow through on Cars & Bids. In the unusual event that it occurs, the winning bidder forfeits their 5% buyer’s fee — and they’re permanently banned from Cars & Bids.

If your buyer fails to follow through, we’ll immediately work with the next-highest bidder(s) in an attempt to sell your vehicle at an agreed-upon price. In the event that we can’t strike a deal, we may also offer to re-list your car free of charge.

In contrast to some of our competitors, we keep all auctions perpetually available for all to see regardless of their outcome. We do this because we feel it’s essential to be transparent in order to build trust within the enthusiast community.

In a "no reserve" auction, you are obligated to sell your car to the highest bidder, regardless of the bid amount. As a result, you won’t have the ability to decline the final offer.

It’s our belief that vehicles tend to generate more interest and achieve better prices in no-reserve auctions. Nevertheless, if you have a specific minimum price in mind that you require for your vehicle, we recommend inquiring about setting a reserve price as part of your initial submission.

Cars & Bids has partnered with KeySavvy, the most trusted online vehicle transaction platform, to offer SafePay, a 100% online optional service that securely processes payment from buyer to seller and handles title transfer from seller to buyer.

SafePay is specifically designed for vehicle sales. Similar to an escrow service, payment is collected from the buyer and then paid to the seller when the vehicle is picked up. Since KeySavvy (SafePay) is a licensed dealer, they will verify the seller’s ownership to protect buyers from title fraud, work with banks to pay off the seller’s loan, issue temporary permits so that buyers may drive the vehicle immediately, and answer specific questions about vehicle transactions.

The SafePay team is available via email at [email protected] and phone at (858) 326-5574. The team operates during Central hours, M-Sat 9a - 7p CST.

Learn more about SafePay.

You can email the SafePay team at [email protected], or you may call (858) 326-5574. We’re happy to answer any questions that may arise.

At this time, SafePay is only eligible for vehicle purchases where both the buyer and seller are located in the United States. If you have any questions about this policy, contact us at [email protected].

Please note that Cars & Bids Shipping may be able to help you import your new car. Contact [email protected] if you have any questions about importation processes.

SafePay, powered by KeySavvy, acts as a dealer between the buyer and seller. KeySavvy will collect payment from the buyer and the title from the seller, then reassign the title to the buyer and send payment to the seller when the vehicle is picked up. As a licensed dealer, KeySavvy turns this into a dealer transaction for both parties -- they protect buyers from title fraud, and ensure that sellers receive prompt and valid payment.

Buyers pay just $198. If the vehicle has a loan, there is an additional $99 charge to pay off the loan as part of the sale.

Buyers and sellers can split the fees evenly or have one party pay all the fees. Fees are paid when the transaction completes and there is never a cancellation fee.

If the seller has their title, KeySavvy will provide detailed instructions for signing and mailing the title to KeySavvy. Upon receipt, KeySavvy will reassign the title and ship with tracking to the buyer’s mailing address.

If the seller does not have their title, KeySavvy will mail the seller a power of attorney form and a return envelope. This allows KeySavvy to sign the title on behalf of the seller after they receive the title from the seller’s leinholder. KeySavvy will then reassign the title and ship it with tracking to the buyer’s mailing address.

SafePay isn’t available on all car purchases. If you would like assistance with completing your transaction, contact KeySavvy support at (855) 917-2889 or click here to get started.

Buyers and sellers can complete the initial steps and identity verification in 5-10 minutes. If the seller has a loan, KeySavvy will contact the lender, which can delay the transaction.

Most payments are verified immediately, even on nights and weekends, but can take up to one business day, depending on the buyer’s bank. If the sale price is more than $50,000, the buyer is required to pay using a wire transfer. After payment is verified and both parties have e-signed the bill of sale, the transaction is usually approved within 15 minutes.

Cars & Bids is the most trusted online enthusiast auction, and KeySavvy is the most trusted online vehicle transaction platform.

Sellers will sign a purchase agreement that outlines SafePay’s obligation to pay them for their vehicle. SafePay verifies the buyer’s payment and sellers are guaranteed to get paid. If the buyer’s payment is reversed for any reason after the vehicle is picked up, it is SafePay’s responsibility to collect payment from the buyer. The seller’s payment is not affected.

Buyers can rest assured that they will get a clear title. SafePay will collect the title from the seller or the seller’s lienholder, and they will sign an agreement that ensures we send it to them.

Check out the many positive reviews on Google, Trustpilot, Reddit, and various other online forums for more information.

Yes, KeySavvy generates a bill of sale for e-signature automatically that you can download from your dashboard at any time in the future. The bill of sale will state that the vehicle is sold in “as is” condition.

After the buyer and seller agree to use SafePay, they will each need to verify their identities and the seller must verify ownership of the vehicle. Verifying identity and ownership usually takes just a few minutes. Only after these items are verified is the buyer asked to pay for the vehicle.

The seller is paid when the vehicle leaves their possession and KeySavvy has their title or loan payoff.

If the car is being shipped, we’ll ask the seller to upload a picture or PDF of the signed bill of lading to confirm the vehicle was picked up. A bill of lading is a standard document that all vehicle transporters should provide, and you can be assured is always provided when using Cars & Bids Shipping.

Similar to an escrow service, payment is collected from the buyer and then paid to the seller when the vehicle is picked up. However, SafePay is specifically designed for vehicle sales. Since KeySavvy is a licensed dealer, they can verify the seller’s ownership to protect buyers from title fraud, work with banks to pay off the seller’s loan, issue temporary permits so it’s legal to drive the car immediately, and answer specific questions about vehicle transactions.

Yes, all applicable taxes and fees are due to your local DMV in order to register your vehicle. Minnesota residents will pay their taxes and fees through KeySavvy, and KeySavvy will register your vehicle for you.

Some states exempt certain private party sales from tax and KeySavvy will notify you if they see you’ll pay more in taxes as a result of them processing your transaction as a dealer.

No, neither Cars & Bids nor KeySavvy guarantee the condition of the vehicle. KeySavvy guarantees the secure transfer of funds from buyer to seller and vehicle ownership and title verification. Buyers are required to perform all due diligence, including any pre-purchase inspection, prior to placing a bid on the vehicle.

Yes! KeySavvy works with most local banks or credit unions, even those that don’t typically finance private party sales, as KeySavvy is a licensed dealer. KeySavvy will generate a Purchase Order that the buyer can take to their bank for financing, if necessary.

Sellers can choose to get paid by direct deposit (ACH), check, or in some cases, Zelle. The person receiving the payment must be the legal owner of the car.

After KeySavvy verifies payment and approves a sale, SafePay will email the seller letting them know it’s okay to give your car to the buyer. Do not give your car to the buyer before KeySavvy has verified the buyer’s payment.

We understand not wanting to release the car without the money in hand. KeySavvy verifies the buyer’s payment and sellers are guaranteed to get paid. If the buyer’s payment is reversed for any reason after the vehicle is picked up, it is KeySavvy’s responsibility to collect payment from the buyer.

When you use SafePay, you’ll sign a purchase agreement that outlines KeySavvy’s obligation to pay you for your vehicle.

Yes! You don’t need to pay off your loan before you sell your car – KeySavvy will pay it off as part of the sale process, and send you the proceeds beyond your payoff amount.

Our shipping team is available any time at [email protected]. You can also call our team at (978) 955-2355 during regular business hours.

Congratulations! You can get a quote and book shipping directly from your winner’s page.

Yes. Changes and cancellations are allowed until a driver is en route to pick up the vehicle. Contact us at (978) 955-2355 or [email protected] if you need to cancel or change your shipment.

Absolutely! Unfortunately, online booking is only available for auction winners at this time. However, you can book through Cars & Bids Shipping by contacting us at [email protected] or (978) 955-2355.

This depends upon your budget, expectations, and timeline. Open shipping will expose your vehicle to the elements but is also less expensive. Enclosed shipping will protect your vehicle from the elements, but will cost more than using an open trailer.

Not all options may be available for every vehicle, so if you have specific questions about our open and closed trailers, feel free to call us at (978) 955-2355 or email us at [email protected].

Some vehicles aren’t eligible for instant online shipping quotes. We’re still here to help! Contact us at (978) 955-2355 or [email protected] to get a quick and easy quote.

Below are some of the most common reasons instant shipping quotes are not available:

• The vehicle is modified and will require special considerations in choosing a truck for shipment.
• You need to ship the vehicle outside of the contiguous 48 United States, or it is located outside of the contiguous 48 states.
• The car is unique, and we don’t have accurate measurements for automated shipping quotes.

Shipping is available in all of these cases, contact us at [email protected] or at (978) 955-2355.

Due to loading restrictions, some vehicles aren’t eligible for open shipping. Enclosed carriers are able to load vehicles with reduced ground clearance and better protect high-value vehicles from the elements. If you have questions about a specific vehicle, please contact us at [email protected] or at (978) 955-2355.

Due to variability in fuel and other transportation costs, shipping quotes are valid for 14 days. If your quote has expired, simply re-enter your delivery zip code to get a new quote!

We do, although several variables impact international transport. Fortunately, our experienced staff can walk you through each step. We can answer questions about customs, destination fees, and vehicle inspections. Call us at (978) 955-2355 or email us at [email protected] for more information. As a reminder, all logistics - including import, export, and transportation - are always the buyer’s responsibility, so please reach out before you bid.

Our team will reach out to both the buyer and the seller via phone to arrange specific pickup and delivery details. After this initial contact, you can communicate with Cars & Bids Shipping via phone or email, whichever you prefer.

Our delivery drivers need the exact address of where the car will be delivered. We will not share your address outside of our shipping team.

If you are uncomfortable with providing your personal address and are willing to meet the delivery driver elsewhere, you can enter the address where you are willing to pick up the vehicle, such as a nearby grocery store or shopping mall.

Once you’ve booked shipping through Cars & Bids, we will show you an estimated time of arrival (ETA) on your winner’s page. If you have questions about when the car will be picked up or its current status, contact us at (978) 955-2355 or [email protected].

We strongly recommend that an individual is present both when the car is picked up and when it is dropped off. Our driver will complete a condition report including photos of the vehicle when it is picked up. This condition report is available after the vehicle is delivered.

In the rare event that any new damage is found, we will open a claim and work with you to right the situation. See our Shipping Terms and Conditions for more information.

We are here to help! Contact our support team at [email protected] or our shipping team at [email protected] or (978) 955-2355.

Congratulations on your sale! Transportation costs are the responsibility of the buyer and they can quote and book shipping directly from their winner’s page.

If they book through Cars & Bids, we’ll send you an email confirmation immediately. Our team will also give you a call to arrange exact pickup details, including your address and the dates that you are available.

As always, we ask that you be flexible with setting a pick-up time and location to ensure a seamless experience.

Yes. Every carrier on Cars & Bids Shipping is fully-insured to cover your vehicle during shipping. Click here to learn more.

Yes, but we recommend you do so carefully. While insurance covers your car, it does not cover personal items or damage resulting from cargo that comes loose inside your car. Ensure that any extra parts you pack are securely stored in the vehicle before shipping. Parts that cannot be securely stored within the vehicle must be shipped separately. Contact us at [email protected] or (978) 955-2355 if you have any questions.

Your vehicle does not need to be registered while it is in transit. However, if you intend to meet the driver somewhere other than your residence, you may need to secure a temporary permit or complete your registration to drive the vehicle on public roads.

We recommend contacting your local DMV for more information, as these requirements vary by state.

We strongly recommend that an individual is present when the car is picked up. Our driver will complete a condition report including photos of the vehicle when it is picked up. This condition report is available after the vehicle is delivered.

In the rare event that any new damage is found, we will open a claim and work with you to right the situation. See our Shipping Terms and Conditions for more information.

Yes! On Cars & Bids, while we enjoy a lively and relaxed comment section, we require comments to be polite to all other users, focused specifically on the vehicle at hand, and productive to the auction process. Aside from common-sense rules like language and personal attacks, the conversation should be focused on the vehicle being sold. We want to ensure the Cars & Bids community remains an open and positive place to spend time with fellow enthusiasts. A partial list of things that are frowned upon (and will be moderated accordingly) include:

• Foul language
• Personal attacks
• Attempting to share your personal contact information
• Spamming
• Inappropriate images or descriptions in your profile
• Plugging your personal business, website, social media handles, etc.
• Sidetracking the conversation about other vehicles or topics unrelated to the community
• Linking to inappropriate videos/webpages/content
• Linking to for-sale ads for other vehicles

The Reputation Score is an aggregate score of positive interactions on the site. You earn it by other users upvoting your comments and bids – adding helpful and constructive comments will grow your Reputation Score. You can find a user’s Reputation Score in their profile, as well as next to their name when they comment and bid.

Competitive bids are bids that are close to winning the auction — bids that are placed within the final hour of the auction, or within 10% of the auction’s final price.

Cars & Bids Communities are a place for enthusiasts to post, reply, and share their thoughts and experiences related to the automotive community.

Yes! Aside from common-sense rules like language and personal attacks, the conversation should be focused on vehicles in the community. We want to ensure the Cars & Bids community remains an open and positive place to spend time with fellow enthusiasts. A partial list of things that are frowned upon (and will be moderated accordingly) include:

• Foul language
• Personal attacks
• Attempting to share your personal contact information
• Spamming
• Inappropriate images or descriptions in your profile
• Plugging your personal business, website, social media handles, etc.
• Sidetracking the conversation about other vehicles or topics unrelated to the community
• Linking to inappropriate videos/webpages/content

Aside from a poor internet connection, the most common causes of photo upload failure are improper file format and system date/time inconsistencies. We support png, jpg, jpeg, and HEIC image formats. If your photo is one of those formats, make sure your device is set to automatically set the date and time. Contact us at [email protected] if you continue to have trouble uploading.

Photos are automatically and manually reviewed for sensitive content, and are moderated accordingly. If you have any questions about a photo that was moderated, please contact us at [email protected].

You can sign in using either an email address and password, or one of multiple Sign On platforms (Google, Facebook, or Apple). Simply click the “Sign Up” or “Sign In” button at the top right of your screen. If you see the Sign Up screen, click the “Sign in here” link to go to Sign In. There you can enter your email and password, or select the Sign On platform you have linked to your account.

All users need to provide an email address. This is the address where you’ll receive saved search notifications, communication from our team about your auctions or bids, and the address that is shared with the other party when you win an auction or sell your car.

Yes! Please email our support team at [email protected] from the email address associated with the account with your request, and we can get that taken care of for you!

Click the “Sign Up” or “Sign In” button at the top right of your screen. If you see the Sign-Up screen, click the “Sign in here” link to go to Sign In. At the bottom of the screen click the “Forgot your password?” link which can also be accessed here.

If you already have an account with your email and password, we require that you enter your password to link your Google, Facebook, or Apple account to your login. You will only have to do this the first time you log in through each provider, and is required for your security.

Sign in with Google by clicking the “Continue with Google” button. If you already have a Cars & Bids account, be sure that your Google account has the same email address as the email you use for your Cars & Bids login. You cannot link a Google account to your Cars & Bids account if the email addresses do not match.

Sign in with Facebook by clicking the “Continue with Facebook” button. If you already have a Cars & Bids account, be sure that your Facebook account has the same email address as the email you use for your Cars & Bids login. You cannot link a Facebook account to your Cars & Bids account if the email addresses do not match. Be sure to share your email address with Cars & Bids when logging in through Facebook, as all users must provide an email address.

Sign in with Apple by clicking the “Continue with Apple” button. If you already have a Cars & Bids account, be sure that your Apple ID has the same email address as the email you use for your Cars & Bids login. You cannot link an Apple ID to your account if the email addresses do not match. Be sure to share your email address with Cars & Bids when logging in through Apple, as all users must provide an email address.

You can change your Apple permissions by managing your Apple ID. Go to appleid.apple.com and select “Sign in with Apple”. Select Cars & Bids, then “Stop using Sign in with Apple”. When you come back to carsandbids.com, log in through Apple again. When given the option, select “Share my email” and Apple will provide your email address to Cars & Bids.

No worries! We’re here to help. Contact us at [email protected] and we’ll help you get to the bottom of it!

The Terms of Use are located at the bottom of every page on Cars & Bids.

You can also access the Terms of Use by visiting https://carsandbids.com/terms-of-use/.